People often call the venue looking for answers to the same questions.
It’s most likely we can answer the question for you before you go to the trouble of emailing us, so………
BEFORE YOU EMAIL PLEASE SEE IF THE ANSWER TO YOUR QUESTION IS BELOW.
Will there be door sale tickets?
Check the event page on show day to see if there are tickets still available.
I didn’t get a confirmation email from the ticketing company.
Contact OZTIX on 1300 762 545 or email firstname.lastname@example.org and they can assist you.
I have lost my tickets. What should I do?
Call OZTIX on 1300 762 545 or email email@example.com and ask for them to re-issue the ticket.
Should I drive or use the Red Hill Express bus service?
We’d prefer you to catch the Red Hill Express, so we’ve made it as easy and accessible to bus ticket holders as we can.
• Most buses are ‘express’ so there is no stops along the way.
• The Red Hill Express has priority entry in and out of the venue so you won’t be stuck in a traffic queue.
We have heaps of parking bays as well as an overflow parking area we use for the really big shows.
Motorbikes and scooters
We’re trying to reduce our environmental impact so we encourage you to head up on your motorbike or scooter.
Whether you want to a grab a lift or are driving and have a spare spot, head to the carpooling tab on the ‘Getting Here’ page to see who may be looking for a lift or who has a seat going in their car.
Getting dropped off
Please don’t drop off or pick up along Toodyay Road.
It’s dangerous for the people in your care and it’s scary for the bus drivers and cars who have to navigate around people on the road.
We give priority to those people who don’t drive so send your buses, taxis and Uber up the driveway and they’ll to go to the front of the queue coming out.
Drive up the driveway, drop off in the car park and just head back down the hill again.
Best thing to do is to get there before the show ends and park up in the car park rather than when everyone is leaving.
Once you have your spot text whoever it is you are picking up to let them know where you are.
Taxi & Uber
These days the service is pretty good, if you want one there should be one not too far away
Do you have ACROD facilities?
Yes, absolutely. ACROD parking facilities are located near the main entrance.
Please ask one of the traffic controllers at the entrance of the car park where they are located and they will direct you.
An ACROD section is reserved at the top of the venue directly in front of the entrance overlooking the stage and cityscape.
ACROD toilets are located to your right after the entrance right at the end of the bar.
Acceptable forms of ID for entry into the venue
After July 1, 2014, the following documents can be accepted by an authorized person to prove age in circumstances where they suspect a person is a juvenile:
- A current Australian driver’s license with photograph;
- A current passport;
- A current Australian learner’s driver permit with photograph;
- WA Proof of Age Card;
- Proof of Age card or equivalent issued in an Australian state or territory;
- A current WA Photo Card;
- A current NSW Photo Card;
- A Photo Card issued by any Australian state or Territory similar to the NSW/WA Photo Card.
Is there a queue to get in and out?
Not if you are catching the Red Hill Express as it has priority entrance in and out of the venue.
If you are driving getting in is generally okay but as everyone leaves at the same time getting out can get congested and there can be up to a 40 minute wait.
To avoid this you have 2 options:
• Catch the Red Hill Express
• We keep the bar and food stalls open for an hour after the gig so you can just sit back and enjoy the view while you wait for the traffic to clear.
It’s the day before the event and the Red Hill Express tickets are no longer on sale. Can I still buy a ticket?
We need to close off the sale of the Red Hill Express tickets just before the show so we can organise the right amount of buses to come and get you.
You may be able to buy a bus ticket on show day at a Red Hill Express pick up point if there are any left.
Presale ticket holders are admitted onto the Red Hill Express first.
How long after the end of the concert do the busses leave?
Please make sure you’re on the bus by then as they will leave on time.
We can’t have everyone on the bus waiting as one of the major benefits of catching the Red Hill Express is a quick exit.
Is everyone guaranteed a seat on the bus?
Some people may have to stand.
We try our best to ensure everyone a seat, but we also have to keep it economical.
Normal courtesy rules apply for elderly, disabled or pregnant people.
If you really want a seat just get on the bus a bit earlier to make sure you have one.
Can I catch the Red Hill Express up and buy a door sale ticket then if its not sold out?
Yeah, that’s a great idea!
Please see the question above for how you can do that.
Getting on the Red Hill Express, what do you do?
Head to the venue, emails will be sent out to everyone letting you know what special deals are on offer at your Red Hill Express pick-up point.
Also please don’t hang in the car park drinking before you get picked up.
It could get you in trouble with the hotels security and anyway you could be missing out on awesome company inside!
Help! I’m waiting for the bus and it’s late!
Call Buswest direct on 08) 9395 4444
Do you have PayPass facilities?
PayPass is available at the bar which means you can quickly and conveniently tap, go get back amongst it.
It’s still recommended you bring some cash as food and other vendors may not have this facility available.
Is there grass in the auditorium?
No, it’s a limestone auditorium so bring a small cushion no larger than 50 by 50cm for your toosh if you are the sit-down type.
Is smoking permitted?
Yes, as the auditorium is outdoors we allow smoking.
The smoking area is located in the top half of the auditorium. However, we do ask that you are considerate of those around you.
If you notice the people around you are uncomfortable with your smoking or someone asks you not to light up please just move to the top of the auditorium.
Under 18’s area
We have a dedicated area for children between the ages of 15 and 18 for All Ages Concerts.
The area has full access to food vendors, soft drinks, toilets and first aid.
Can I bring a chair to events advertised as unreserved seating directly on the terrace steps?
No sorry, you cannot bring a chair of any kind. You may bring a small cushion for comfort that is no larger than 50 by 50cm.
But I am elderly/sick/pregnant and I will need a proper chair to sit on.
OK then that’s fine, we will make an exception for you, but you’ll just have to sit at the back where you won’t impede another patrons view.
Can I bring a picnic rug?
No, because people use them to stake out space at the expense of others trying to find a place to sit.
What else should I bring?
Bring a cardy for the cool evenings and a small cushion if you want to.
Is it okay to wear high heels?
There are 37 limestone tiers and while it’s amazing and exciting to watch a band from, it’s hell in heels!
Can I bring BYO food and drink?
The venue is fully licensed and has a good selection of food and coffee.
If you have a food allergy we do allow you to bring small amounts of soft-packed food carried in a backpack or a green shopping bag.
We DO NOT allow people to attend with big picnic set ups or eskies because there is not enough room.
Strictly NO BYO beverages of all kinds.
Can I bring in sealed bottles of water?
No, But we do have FREE water available at the bar. You may bring an empty container to fill if you want to.
Can I see a copy of the menu?
Sorry, no, as the food changes from gig to gig depending on the type of concert it is.
But I have a gluten intolerance/life threatening food allergy.
You are welcome to bring a small amount of soft-packed food as per your special requirements. No eskies or picnic baskets.
I am 17 and want to attend a licensed concert with my 19 year old brother/sister/boyfriend/girlfriend. Does this count as attending with a legal guardian because he/she is over 18?
Under the liquor licensing act, NO it doesn’t.
You have to come with a mum or dad.
I have child under 10/small infant. Can you make an exception for me to bring my child to a concert that has been advertised as admitting children 10+?
Concerts are to loud and run to late if you’re a kid.
I want to purchase an extra ticket under the companion card program. How do I do this?
You simply purchase one ticket the same way as everyone else and bring your companion along with the companion card and we will let you in on the one ticket.
For seated events please call OZTIX direct 1300 762 545.
We also offer pre-show entry to patrons with disabilities.
Please go straight to the front of the queue to gain entry before gates open to the general public.
I want to make a complaint/offer feedback about something. How do I do that?
You can email us at firstname.lastname@example.org
I have lost something at the concert. How do I contact the lost property department?
We don’t have a lost property department but we might pick up your lost item.
You can email us a description of your lost item at email@example.com. Please include your phone number and address.
Do you allow PASSOUTS at the venue?
No. Passouts are generally not allowed.
If the answer you are looking for is not here then please go ahead and email us on firstname.lastname@example.org. You can expect an answer within 24hrs Monday to Friday. This email is manned on show days and you will get a reply within the hour.